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Refund policy

Returns
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be a stock item, unused, not worn, and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

We do not offer returns on any custom orders or sale/discounted items.

All returns and cancellations are subject to a 30% restocking fee. Any shipping fees paid by Free Sunshields, LLC to ship products to the customer will also be deducted from the refund.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund and the amount of your refund less the restocking and shipping fees. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days.

We do not offer refunds on any custom orders after 24 hours of initial order receipt from customer. This is due to the fact that our team will have already began the process of working on your order after 24 hours and this cost of services is not refundable due to the nature of the custom work.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@freesunshields.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale or discounted items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@freesunshields.com and send your item to: 408 Marshall Circle St. Augustine, Florida 32086.

Shipping
To return your product, you should mail your product to: 408 Marshall Circle St Augustine Florida US 32086

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of original shipping will be deducted from the refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Updated - 1/1/22